After your first offer
When something goes wrong
Find your problem in the table, take the first step now, then finish the fix in its section.
Find your problem
| What happened | Do this first |
|---|---|
| A rollover book hit $0 | Stop. Do not redeposit. |
| Behind on a timed rollover | Do the daily math. |
| Missing risk-free refund | Check the book’s bet history. |
| Promo did not apply | Contact support with your saved terms. |
| Price moved or app dropped mid-hedge | Check open bets. |
| Bet rejected or partly accepted | Size the other bet to what was taken. |
| Payout held over a week | Check the terms, then phone. |
| Book or game not in BreadSync | Use a free calculator. |
| Tracker and book disagree | Trust the book. |
A rollover book hit $0
That book's side of your pairs kept losing until it ran dry. That is expected: the winning bets, and the value, landed at your other book. The rollover only limits money you withdraw from that book, and none is left, so the cycle is over.
Do not deposit to rescue it. $2,500 of rollover with $1,800 bet leaves $700: 7 pairs of $100 at +100 and -108, about $27 of hold with no bonus left to pay for it.
Do it in BreadSync
Bankroll
Close the book out the same day.
- 1.Check that every bet there is logged and graded, so its "Balance" reads $0.
- 2.Click "Edit", set "Total Rollover" and "Rollover Completion" to 0, then "Save Changes".
Behind on a timed rollover
Divide what is left by the days left. The $200 match from Deposit matches and rollover needs $3,000 in 30 days, $100 a day. By day 20 you have bet $1,500, so $1,500 remains: $150 a day for 10 days.
Keep your pair size and add a second session on later games to reuse settled money. Never bet bigger or take higher-hold pairs to catch up. Still short? Before the deadline, ask live chat whether they can extend it.
Missed it? Your terms decide. On a match released as you bet, you keep what was already released: $1,500 ÷ 15 = $100 of the $200. Others release nothing until the rollover is done.
Missing risk-free refund
- 1In the book's own bet history, check the first bet. If it won, no refund is owed.
- 2If it lost, check the bonus balance and the Promotions tab.
- 3Still missing? Live chat, with the bet ID and your terms screenshot.
A $500 risk-free refund is worth about $300 at 60%, so chase it, then convert it.
Promo did not apply
Wrong odds on the qualifying bet, a missed opt-in, an offer gone before you deposited: contact support right away with your saved terms screenshot. Support can often attach it afterwards. Keep ticket numbers; if two agents disagree, hold them to the answer in your favor.
Price moved or app dropped mid-hedge
- 1Check the book's open bets. If the bet is there, do not place it again. If not, log out and back in, keeping the other slip open.
- 2Re-read both prices, recompute (Hedging works an example), then place. Re-read side and stake on the confirm screen too: some books flip the team or reset the stake.
Do it in BreadSync
Odds Screen · Free Bet view
Type the prices you got and the hedge stake resizes.
- 1.On your row, type the bonus bet’s price as placed and the hedge’s new price.
- 2.Place the new hedge stake, then click the green bookmark ("Add to Tracker").
No Pro? Use the free Freebet Calculator, or the Low Hold Calculator for two cash bets.
Bet rejected or partly accepted
Place the offer bet, or the bigger one, first, so a refusal costs only time. Usual causes: a bonus-bet odds cap (type it into “Max Odds”), the max bet (lower the stake), or cents in the stake.
Book took only part? If it still qualifies, keep it and size the other bet to it. Planned $300 at -150 against +140: other bet $208.33. Accepted $200: $138.89, so type $139.
Watch out: if the second bet is refused, the first stands alone. Right away, place what that book takes and the rest at another book. More in Hedging.
Payout held over a week
Withdrawals usually take 1 to 3 business days. If one is held longer, check the terms for a post-bonus hold or fixed payout days, and answer any ID request. After a week, phone the book: chat agents often cannot escalate. Deposit refund instead? See Cash out and track it.
Book or game not in BreadSync
Type both prices into the free Low Hold or Freebet Calculator. Book missing from Bankroll: “Add Deposit” > “+ New” > a book you will never use, real name in “Notes”. Game missing from “Search Game”: add the bet in My Bets without it and set its “Status” when the game ends.
Tracker and book disagree
The book is right. Usually a deposit, withdrawal, bonus or one side of a pair went unlogged, or a bet still needs grading. Bets missing from My Bets? Click “Clear” to reset the filters. Rollover off? Weekly, copy the book's wagered-so-far figure into “Edit” > “Rollover Completion”; if it shows none, ask live chat. More in Tracking and Mistakes that cost money.